Q1: Does the company get any quality certificates?
A1: Yes, we have got the certificates of CE/EU, CIQ, FDA and SGS.
We achieved the ISO9001 in 1998, also had passed audit by Waitrose, Safeway, BSCI and SEDEX.
Q2: What primary products do your company provide?
A2: Our main products are porcelain, 100%melamine, 45% bone china for Restaurants &Hotels dinnerware, household tableware, gift porcelain, tea sets and so on, which are hot selling in China, Europe, America, Middle East and Southeast Asia.
Q3: What are your payment terms?
A3: In generally, we quote EXW price, payment 30% deposit by T/T before production, 70% balance paid within 7 days before loading.
Q4: What’s your production Lead-time for bulk order?
A4: Regular lead-time, 30-35days after deposit received and artwork confirmed.
Q5: What’s the lead-time and cost for sample?
A5: We are glad to provide 1-3 free samples for our original products, shipping charge on buyer’s cost. It will be already in 5-7days. Proofing sample will charge according to the design, the cost will be refunded after ordering. It takes 10-20days.
Q6: What is your Minimum Order Quantity( MOQ)?
A6: Normal order MOQ is 500pcs, Customized order is 2000-5000pcs.